It looks as if Consumer Reports, the magazine known for its hard hitting reviews of all manner of consumer products, is not in line with its subscribers over the mostly negative attention it has given the Honda Insight hybrid this year. Even though the Insight got a bad review from CR, its subscribers’ experiences with the vehicle varied so much the publication found itself having to put the car at the top of its annual reliability survey.
This survey, based upon “subscribers’ experiences with 1.4 million vehicles,” found that five of the eight most reliable family vehicles were hybrids. These included the Toyota Camry Hybrid and Prius, Nissan Altima Hybrid, Ford Fusion Hybrid, Mercury Milan Hybrid and the Honda Insight.
CR stated that the reliability data are “based on an annual survey of Consumer Reports and ConsumerReports.org subscribers and are not derived from our vehicle testing.” This seems to account for the discrepancy between what the magazine rated and what its readers said, especially given the fact editors went even so far to say “in its first year, the Honda Insight had the best new car reliability in our survey, but scored too low in our testing to be recommended.”